ProTenant FAQ

Experience, service and results.  With over 30 years experience representing the best interests of buyers and tenants, we have a proven track record of achieving very aggressive lease and purchase terms on behalf of our clients.  In addition, our process will also save you a tremendous amount of time and aggravation so that you can focus on your core business.  Our goal is to become your “private label” real estate department over the long term.

Absolutely.  Technology has placed commercial real estate firms on equal footing, allowing our clients to benefit from the same sources of information that the larger organizations have.  

No.  We never will.  The conflict of interest inherent with a company that also represents landlords or owners will negatively affect the financial outcome of the transaction.  Companies that also represent landlords tend to “facilitate” transactions, rather than truly “negotiate” transactions because the landlord is or could become a future client.  100% of ProTenant’s revenue is from representing buyers and tenants.  Our fiduciary duty is always to our clients so there is never a question of where our loyalty resides.

Fortunately, the landlord compensates us-not you.  Our fee is built into the rental rate or sales price so you are, in fact, indirectly paying for it but you do not write us a check.  If you were not being represented by ProTenant, the landlord or their agents would receive the entire commission so it behooves companies to take advantage of our services.  You are paying for ProTenant’s services and knowledge so why not utilize them?

Yes.  As a member of the Alliance of Tenant Representatives (ATR), ProTenant can assist companies with real estate requirements in 20 cities across the country.  ATR is an invitation-only membership group comprised of the top corporate real estate firms that only represent business space users.  This Alliance provides our clients with a seamless real estate transaction in any of our member cities.

We value our client’s relationship with their landlords; however, this is a business transaction which costs your firm a tremendous amount of money so your tenancy needs to be valued and leveraged.  Our goal is to make sure the landlord or building ownership is aware of the value of your tenancy.

Since we are a boutique firm and not a volume driven brokerage firm like the majority of our competition, we can spend all the time needed to achieve your goals and objectives, regardless of your firm’s size.  ProTenant’s area of expertise is working with companies looking for first class service and undivided attention by very experienced advisors and not handed over to a junior person with minimal experience, a common practice performed by the larger firms.

Yes.  It is not unusual for our clients to have future questions or requests.  Since we were intimately involved in the negotiation of the transaction, we know your rights and obligations as a tenant/buyer and can answer most questions or requests you may have.   We also invite you to send us your annual operating expense statements so we can make sure all the negotiated items are being charged to you correctly.  There is no charge to you for the annual review since it reinforces our commitment to be a long term advisor to your firm.

We have one of the highest client retention rates in the industry.  The quality of our service and attention to your needs, both financially and operationally, are two important reasons why our clients continue to work with us. 

Definitely.  Approximately 60% of our business is helping companies renew their existing leases.  Whether your firm remains in the current space or eventually relocates, there is a significant financial commitment in either case so it is important to leverage the outside market if you are going to achieve an aggressive renewal package.  Your landlord is in the real estate business so why not protect yourself by having professional representation.

In most cases, it is important to start the process at least 12 months prior to your current lease expiration.  This will ensure a smooth process and give you time to evaluate every viable option and the associated costs.  If time becomes a liability in the process, it will negatively impact your financial situation.